Delivery costs
International courier shipments
International packages are dispatched daily from Monday to Friday via DPD and are usually delivered - depending on the country of destination - within 3 to 5 working days. Shipping costs depend on the number of packages and are therefore calculated after the completion of the order. For prices, see the table below:
| Country | Parcel cost (gross) | ||
|---|---|---|---|
| Austria | EUR 16.84 | ||
| Belgium | EUR 16.84 | ||
| Bosnia and Herzegovina | EUR 33.68 | ||
| Bulgaria | EUR 30.59 | ||
| Croatia | EUR 30.59 | ||
| Czech Republic | EUR 11.51 | ||
| Denmark | EUR 18.52 | ||
| Estonia | EUR 18.52 | ||
| Finland | EUR 29.19 | ||
| France | EUR 26.67 | ||
| Germany | EUR 11.51 | ||
| Greece | EUR 38.45 | ||
| Hungary | EUR 16.84 | ||
| Ireland | EUR 24.70 | ||
| Italy | EUR 26.67 | ||
| Latvia | EUR 18.52 | ||
| Lithuania | EUR 11.51 | ||
| Luxembourg | EUR 23.30 | ||
| Netherlands | EUR 16.84 | ||
| Norway | EUR 26.10 | ||
| Portugal | EUR 24.70 | ||
| Romania | EUR 27.79 | ||
| Serbia | EUR 33.68 | ||
| Slovakia | EUR 11.78 | ||
| Slovenia | EUR 18.52 | ||
| Spain | EUR 24.70 | ||
| Sweden | EUR 21.61 | ||
| United Kingdom | EUR 19.93 |
- Maximum package dimensions: 50 x 50 x 100 cm or 175 x 31 x 31
- Maximum package weight: 31 kg
- All prices include VAT (23%)
- International shipments are sent only after prepayment
- Shipping costs are credited to the invoice or receipt
Domestic courier shipments
Packages are dispatched daily from Monday to Friday via DHL and are usually delivered within one workday. Shipping costs depend on the gross order value before discount in accordance with the table below:
| Order gross total | Standard shipping (gross) | Nonstandard shipping (gross) |
|---|---|---|
| up to EUR 45 | EUR 4.45 | EUR 8.44 |
| EUR 45 and more | EUR 0.00 | EUR 0.00 |
- Standard package - maximum dimensions: 60 x 60 x 120 cm, maximum weight: 31 kg
- Non-standard package - length of the longest side: up to 200 cm, sum of the length of all sides: up to 300 cm, maximum weight: 31 kg
- COD shipments are subject to an extra COD service fee of EUR 1.49 (gross) for each started EUR 1141
- All prices include VAT (23%)
- Shipping costs are credited to the invoice or receipt
- Free shipping applies only to shipments paid in advance or cash on delivery
In case of products that belong to a non-standard shipping group, shipment is done based on the non-standard shipment price list regardless of the package dimensions
Information on the shipping group the given article belongs to are provided in the article sheet on the Delivery tab.
International postal shipments
International postal shipments are dispatched only to countries in which are not functioning road courier.
The cost of postal shipments is charged according to the rates of Polish Post.
For shipments to Ukraine we also use service Ukraine Plus.
The total cost of shipping depends on the number and weight of packages, as well as the country of destination, therefore calculated after the completion of the order.
For all prices should be added due VAT.
Domestic postal shipments
Postal shipments are dispatched twice a week. Their delivery time is typically 2 to 7 workdays. Shipping costs depend on the number of packages and their weight and are therefore calculated after the completion of the order. For prices, see the table below:
| Package weight | Prepaid shipment (gross) | COD shipment (gross) |
|---|---|---|
| up to 2 kg | EUR 4.00 | EUR 4.56 |
- None of the dimensions of a parcel shall not exceed 1.50 meters, and the sum of the length and the greatest circumference measured in a different direction than the length of 3 meters
- All prices include VAT (23%)
- Shipping costs will be credited to the invoice or receipt
In case of products that belong to a non-standard shipping group, the only available shipment method is the non-standard courier shipment.
Information on the shipping group the given article belongs to are provided in the article sheet on the Delivery tab.
Personal pick-up
You can personally collect the ordered products free of charge every day during working hours, also on Saturdays. Orders can be picked up from our warehouse in Piorunów 13 near Błonie. Check the address and location map.
Before you visit us, please make sure that the order has been completed. Information on the status of your order is available directly on our website or by calling Customer Service.
Discount for personal pick up
For orders with a value from EUR 45 gross, which are collected personally, we offer an additional 2% discount. Offer applies only for domestic orders paid in advance or cash on delivery.
Collection goods by courier service ordered by the Customer
At the request of our Customers we prepare goods for collection by courier service ordered by the Customers. The cost of preparing each packages is in net price EUR 3.
Delivery by the Faktor vehicle fleet
Large orders are delivered directly to customers by our own means of transport according to individual arrangements.
Return costs
Customers who decide to make a complaint about or return a product that belongs to a non-standard shipping group must return it via a non-standard courier shipment that will ensure safe transportation.
Customers who are entitled to reimbursement of shipping costs in connection with the return or exchange of products will be refunded the value of the least expensive postal shipment or standard courier shipment, depending on which option is cheaper, in case of products that belong to a standard shipping group, and the least expensive non-standard courier shipment in case of products that belong to a non-standard shipping group.
Information on the shipping group the given article belongs to are provided in the article sheet on the Delivery tab.
Shipping costs are calculated in accordance with the price lists presented above.