How long will it take to process my order?
The vast majority of orders is processed within one workday. Small orders by delivery mail (COD) placed before noon are usually dispatched the same workday.
Orders paid for in advance by bank transfer will be dispatched when the amount is posted to one of our bank accounts. To regular customers for whom fast delivery is important, we also dispatch the goods after the presentation of the bank transfer receipt which you can send to us by email.
During a period where we have many transactions to process, in case of large orders with some ordered goods out of stock, the processing may take up to three workdays. However, such situations are very rare.
- On-line payment information
- How to shop in the online store?
- How do I find out whether a wholesale or a retail price applies?
- Rules for granting of discounts
- Discount codes
- How long will it take to process my order?
- How quickly will my order be delivered?
- What is the PDI (Pre-Delivery Information) service?
- Restrictions for ordering trees